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It Is Not The Customer, It Is YOU!
Christine Rae
Christine Rae, is Internationally acknowledged as the leading staging training expert of the Real Estate Staging industry. Before developing a unique, successful training concept to share with others, she built a highly successful and innovative staging business, at a time when no-one was staging! Recognizing most stagers were struggling to make a profit, she brought a professional and corporate approach to the staging industry, setting precedents and standards as she steered CSP International™ Staging Business Training Academy to the top of the excellence chart for staging business education.
It Is Not the Customer, It Is YOU!
Dealing with difficult people is a fact of life. Conflict is part of any business. How you react impacts the future of your client relationships and future prospects. "The client is always right" doesn't mean you have to lower your price or change your values. As a businessperson, you have far more to lose by lowering your price, refusing the business or stooping to a client's level of hostility.
Reputation management should always be top priority. Remember, people will often mirror the emotional signals you send and often you are not aware of your own signals. Emotional intelligence can be used to calm the storm, learn how to best navigate your next business interaction.